1. Pinpoint Detector warrants to the end-user customer that Pinpoint Detector products will be free from defects in material and workmanship for the periods specified in paragraph 2
2. Pinpoint Detector warranty periods are as follows:
a. Electronic system boxes, search coils, shafts and handles are under warranty for a period of 2 years from the date of purchase.
b. All Pinpoint Detector branded lithium batteries and accessories not listed in paragraph ‘’2 a’’ are under warranty for a period of 6 months from the date of purchase.
3. Third-party accessories and AA/AAA batteries are not covered under this warranty.
4. Pinpoint Detector limited warranty covers only those defects that arise as a result of normal use of the product in accordance with Pinpoint Detector printed instructions and does not cover any other problems, including those that arise as a result of:
a. accident, misuse, negligent act or improper maintenance,
b. software, media, parts or supplies not provided or supported by Pinpoint Detector Detectors,
c. operation outside the product’s specifications, printed instructions and technical manual,
d. unauthorized modification, alteration or service by the purchaser or a third party.
5. This warranty will be void if:
a. the serial number is removed or altered,
b. the device and / or its parts & accessories- unless specified as waterproof- are exposed to extreme hot, cold or humid conditions or are soaked in water.
6. Neither Pinpoint Detector nor its third party suppliers makes any other warranty or condition of any kind, whether express or implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
7. In no event shall Pinpoint Detector be liable for direct, indirect, special, incidental or consequential damages, loss or expenses including but not limited to damages, loss or expenses as a result of a failure in the operation or performance of the equipment sold, repaired or serviced.
8. The customer must return any defective component to Pinpoint Detector or to one of its authorized dealers with freight prepaid.
9. If Pinpoint Detector receives, during the applicable warranty period, notice of a defect in any product which is covered by Pinpoint Detector warranty, shall either repair or replace the product, at its sole discretion.
REPLACEMENT POLICY
PLEASE CONTACT YOUR DEALER OR DISTRIBUTOR FIRST IF YOU HAVE ANY TECHNICAL ISSUES.
Returning Pinpoint Detector Products
Before you can return any product to Pinpoint Metal Detectors, you must obtain a return material authorization (RMA). This applies to all product returns, including warranty repair/replacements, and non-warranty repairs.
Customer Service will provide you with an RMA form that needs to be filled out completely. Upon evaluation of the issue and the problem, Customer Service will issue an RMA number and send the form back to you.